Guest Experience Lead & Shift Coach

Everyday Coffee Company; Hickory Creek (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular coffee franchise is seeking a Shift Leader in Hickory Creek, Texas. The role involves coaching team members, ensuring compliance with operational standards, and delivering exceptional guest service. Candidates should possess leadership experience in retail or hospitality, basic computer skills, and fluency in English. This position requires strong interpersonal skills and the ability to manage a team effectively, ensuring operational goals are met while maintaining a positive environment.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.

Responsibilities

• Coach restaurant team members throughout a shift to ensure guest service.
• Ensure Brand standards are met during the shift.
• Delegate tasks effectively to maintain a smooth workflow.
• Manage inventory and oversee restaurant policies.

Skills

Leadership

Guest focused

Problem solving

Teamwork

Adaptability

Job description

A popular coffee franchise is seeking a Shift Leader in Hickory Creek, Texas. The role involves coaching team members, ensuring compliance with operational standards, and delivering exceptional guest service. Candidates should possess leadership experience in retail or hospitality, basic computer skills, and fluency in English. This position requires strong interpersonal skills and the ability to manage a team effectively, ensuring operational goals are met while maintaining a positive environment.