Shift Leader: Drive Guest Service & Team Coaching

Everyday Coffee Company; Grapevine (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A popular coffee shop franchise in Grapevine, Texas is seeking a Shift Leader to oversee team operations and ensure excellent guest service. This role includes coaching team members, maintaining food safety, and meeting operational goals. Ideal candidates should have prior leadership experience in retail or restaurant settings and be able to effectively train others. Basic computer skills and proficiency in English are necessary. This position offers an engaging work environment with opportunities for development.

Qualifications

• Ability to manage a team effectively in a fast-paced environment.
• Experience in retail or restaurant leadership preferred.
• Strong problem-solving and motivational skills.

Responsibilities

• Coach team members to meet operational goals during shifts.
• Ensure food safety and Brand standards are maintained.
• Handle customer complaints and manage cash over/short.

Skills

Teamwork

Guest service

Problem solving

Leadership

Education

Basic computer skills

Fluent in spoken and written English

Job description

A popular coffee shop franchise in Grapevine, Texas is seeking a Shift Leader to oversee team operations and ensure excellent guest service. This role includes coaching team members, maintaining food safety, and meeting operational goals. Ideal candidates should have prior leadership experience in retail or restaurant settings and be able to effectively train others. Basic computer skills and proficiency in English are necessary. This position offers an engaging work environment with opportunities for development.