Guest Experience Lead: Service & Team Champion

McDonald's; Spring Lake (NC); On-site; USD 17,220 - 19,575; Full time

Benefits offered by this job

Competitive pay from $12.50 - $14.21 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast food restaurant in Spring Lake is seeking a Guest Experience Lead to ensure customer satisfaction and enhance the guest experience. This role involves collaboration with the team to maintain a positive environment and support guests with their needs. The ideal candidate will have strong communication skills and a passion for customer service. Full-time position with competitive pay and flexible scheduling.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure guests are enjoying themselves.
• Handle guest concerns and provide satisfactory resolutions.
• Work with your team to maintain a welcoming restaurant environment.
• Offer expert insight into promotions and benefits of the McDonald’s App.

Skills

Customer service

Teamwork

Communication

Problem-solving

Job description

A leading fast food restaurant in Spring Lake is seeking a Guest Experience Lead to ensure customer satisfaction and enhance the guest experience. This role involves collaboration with the team to maintain a positive environment and support guests with their needs. The ideal candidate will have strong communication skills and a passion for customer service. Full-time position with competitive pay and flexible scheduling.