Guest Experience Lead - Service & Growth

McDonald's; Grand Rapids (MI); On-site; USD 20,664 - 23,488; Full time

Benefits offered by this job

Discounts & free meals

PTO / Sick leave

Tuition reimbursement

Direct deposit weekly

401k plan

Health, dental, and vision

Job summary

McDonald’s is hiring a Guest Experience Leader in Grand Rapids, MI. The role focuses on inviting guest interactions, solving concerns, and maintaining a welcoming restaurant atmosphere. You’ll promote the McDonald’s App and Mobile Order & Pay benefits while working with a team to deliver great service.

Competitive pay starts at $15.00 per hour with potential up to $17.05. Benefits include discounts, meals, PTO, tuition assistance, training, weekly pay, 401k, and health coverage.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Skills

Humility

Hospitality

Customer service

Communication

Job description

McDonald’s is hiring a Guest Experience Leader in Grand Rapids, MI. The role focuses on inviting guest interactions, solving concerns, and maintaining a welcoming restaurant atmosphere. You’ll promote the McDonald’s App and Mobile Order & Pay benefits while working with a team to deliver great service.

Competitive pay starts at $15.00 per hour with potential up to $17.05. Benefits include discounts, meals, PTO, tuition assistance, training, weekly pay, 401k, and health coverage.