Guest Experience Lead — Growth, Tuition, and Benefits

McDonald's; San Rafael (CA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

401k with matching contributions

Paid time off (2% of gross earnings)

Unpaid Leaves of Absence

Archways to Opportunity (education)

Discount programs

Free meals / meal discounts

Job summary

McDonald’s is hiring a Guest Experience Leader for a franchisee-owned restaurant. You’ll work part-time between 8:00 a.m. and 8:00 p.m., creating feel-good moments for guests and guiding them through the ordering process.

Applicants must be 16 years or older and will enjoy great pay, benefits, and opportunities to grow with Archways to Opportunity. This role emphasizes customer service, teamwork, and helping guests use kiosks while maintaining a fast-paced environment.

Qualifications

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Assisting guests who need extra hands
• Checking satisfaction after food is served
• Ensuring kids receive a kid treat
• Handling customer concerns
• Providing feedback to the restaurant team

Responsibilities

• Greet guests and communicate with them while ordering.
• Help guests with ordering kiosks.
• Assist guests who need extra hands.
• Check with guests after they receive their food to ensure satisfaction.
• Ensure kids receive a kid treat.
• Address guest concerns.
• Communicate feedback and recommendations to the restaurant team.

Skills

Greet guests

Order support

Kiosk assistance

Customer service

Team collaboration

Job description

McDonald’s is hiring a Guest Experience Leader for a franchisee-owned restaurant. You’ll work part-time between 8:00 a.m. and 8:00 p.m., creating feel-good moments for guests and guiding them through the ordering process.

Applicants must be 16 years or older and will enjoy great pay, benefits, and opportunities to grow with Archways to Opportunity. This role emphasizes customer service, teamwork, and helping guests use kiosks while maintaining a fast-paced environment.