Guest Experience Lead — Salt & Ivy Dining

MGM Resorts International; Folsom (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts on hotel, F&B, retail &ent.

Free meals in employee dining room

Healthcare benefits

Professional development & networking

Volunteer opportunities

Job summary

MGM Resorts International's Salt & Ivy in Biloxi is seeking an Assistant Manager to lead daily dining room operations and ensure service excellence in a high-energy resort setting. You will plan floor coverage, supervise staff, and work closely with the Chef and management to deliver WOW moments for guests, including handling large party reservations.

The role requires 21+ and a high school diploma, plus 2+ years of hospitality experience, with opportunities for professional growth and employee

Qualifications

• 21 years of age or older and eligible to work in the U.S.
• High School diploma, GED or equivalent
• Minimum of 2 years of relevant hospitality experience

Responsibilities

• Create daily floor plans per shift to ensure proper station coverage
• Supervise dining room service during hours of operation
• Perform employee evaluations and address attendance issues
• Coordinate with the Chef on food service and menu-related issues
• Collaborate with management, chefs, and staff to meet guest needs
• Engage with guests for special requests and large party reservations

Skills

Team leadership

Guest service

Communication

Education

High School diploma / GED

Job description

MGM Resorts International's Salt & Ivy in Biloxi is seeking an Assistant Manager to lead daily dining room operations and ensure service excellence in a high-energy resort setting. You will plan floor coverage, supervise staff, and work closely with the Chef and management to deliver WOW moments for guests, including handling large party reservations.

The role requires 21+ and a high school diploma, plus 2+ years of hospitality experience, with opportunities for professional growth and employee