Guest Experience Lead: Room Service & IRD

Rosewood Hotel Group; Dallas (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Rosewood Hotel Group seeks an IRD Coordinator to join the Food & Beverage/Room Service team in Dallas. You will take Room Service orders by phone, describe menu offerings, and ensure accurate processing of checks and payments while supporting daily paperwork and pool activity monitoring.

You will collaborate with Room Service Captains and Servers, maintain a neat desk, and uphold service standards while delivering a positive guest experience.

Qualifications

• Cash-handling and customer-service experience.
• Basic accounting skills: addition, subtraction, multiplication and division.
• Experience with POS and computer systems; 10-key equipment; multi-line phones.
• Knowledge of Micros and proficiency in Excel is helpful.
• Fluency in English; additional languages preferred.
• High school diploma or equivalent.

Responsibilities

• Take Room Service calls and guest orders by phone and relay to Room Service Captain.
• Process guest checks from Food & Beverage outlets and handle payments.
• Daily paperwork and banking with accuracy and minimal discrepancies.
• Balance assigned bank and coordinate shift responsibilities with Captains/Servers.
• Monitor pool activity and ensure smooth Room Service operations.

Job description

Rosewood Hotel Group seeks an IRD Coordinator to join the Food & Beverage/Room Service team in Dallas. You will take Room Service orders by phone, describe menu offerings, and ensure accurate processing of checks and payments while supporting daily paperwork and pool activity monitoring.

You will collaborate with Room Service Captains and Servers, maintain a neat desk, and uphold service standards while delivering a positive guest experience.