Guest Experience Lead: Retail & Host

Hard Rock Hotel Cancun; New York (NY); On-site; USD 24,796 - 30,307; Part time

Job summary

Hard Rock Cafe Yankee Stadium is seeking a part-time Cafe Sales Associate to guide guests through the retail experience, answer questions, handle payments, and maintain store presentation with enthusiasm. You will engage customers, perform transactions on the POS, and help create memorable, rock‑themed guest journeys.

Responsibilities include greeting guests, answering inquiries, answering the phone, and executing sales with impeccable product knowledge while ensuring accuracy of cash handling

Qualifications

• Greeting guests
• Answering questions politely
• Answering the phone
• Making proficient sales transactions using a POS system
• Handling cash and other forms of payment
• Maintaining cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating product knowledge
• Suggestive selling

Responsibilities

• Greet guests and guide them through the shopping experience
• Answer questions about products and features with accuracy
• Process transactions at the POS and manage payments
• Keep the store clean, organized and well-stocked
• Maintain product displays and monitor inventory levels
• Deliver memorable experiences to create loyal customers
• Close out shifts with proper opening/closing routines

Skills

Customer service

Cash handling

Point of sale

Communication

Sales

Tools

POS system

Job description

Hard Rock Cafe Yankee Stadium is seeking a part-time Cafe Sales Associate to guide guests through the retail experience, answer questions, handle payments, and maintain store presentation with enthusiasm. You will engage customers, perform transactions on the POS, and help create memorable, rock‑themed guest journeys.

Responsibilities include greeting guests, answering inquiries, answering the phone, and executing sales with impeccable product knowledge while ensuring accuracy of cash handling