Guest Experience & Training Coordinator (Nights & Weekends)

The Sports Facilities Advisory & Management; Albertville (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Sand Mountain Park & Amphitheater in Albertville, AL seeks a Guest Services Coordinator to oversee park-wide guest-first service delivery and training standards. You will monitor feedback from visitors and staff, ensure high-quality guest experiences, and support the Guest Services Manager in program development.

The role requires 5+ years in customer service, willingness to work nights, weekends, and holidays, and the ability to thrive in a fast-paced environment while coordinating Child Watch

Qualifications

• 5+ years of customer service experience.
• Ability to work in a fast-paced, diverse environment with a focus on customer service.
• Willing to work nights, weekends, and holidays as necessary.

Responsibilities

• Directly align with the venue's Mission Statement and Core Values.
• Hire, train, and schedule Child Watch Team Members.
• Assist with new Team Member orientation, particularly the Guest 1st Service model expectations.
• Provide "Guest First" service model quality control for all departments.
• Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency.
• Assist with departmental training standard compliance, in collaboration with the management team.
• Build impactful relationships with key park stakeholders that help improve the guest experience and team performance.
• Inspect facilities prior to and after events, providing a report to GM and AGM.
• Monitor and seek out feedback from members, park visitors, and clients.
• Manage the development and growth of the Child Watch Program.
• Additional duties as assigned by management.

Skills

Customer service

Team coordination

Communication

Job description

Sand Mountain Park & Amphitheater in Albertville, AL seeks a Guest Services Coordinator to oversee park-wide guest-first service delivery and training standards. You will monitor feedback from visitors and staff, ensure high-quality guest experiences, and support the Guest Services Manager in program development.

The role requires 5+ years in customer service, willingness to work nights, weekends, and holidays, and the ability to thrive in a fast-paced environment while coordinating Child Watch