Client Experience Concierge

ACW Law; Lincoln (NE); On-site; USD 40,000 - 50,000; Full time

Job summary

A legal firm in Lincoln, Nebraska is seeking a Client Experience Coordinator to serve as the first point of contact, ensuring a welcoming experience for clients. Responsibilities include managing the front desk, scheduling appointments, and providing client support. The ideal candidate will possess strong interpersonal skills and a client-centered approach. Proficiency in Microsoft Office is required, and previous experience in a client-facing role is preferred.

Qualifications

• Professional presence with excellent interpersonal and communication skills.
• Strong customer service mindset — warm, empathetic, and client-centered.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities.
• Demonstrates confidentiality, discretion, and integrity in all client interactions.
• Previous experience in client-facing roles preferred.

Responsibilities

• Welcome and greet clients and visitors in person and over the phone.
• Schedule and confirm appointments for clients and attorney meetings.
• Manage deliveries, incoming/outgoing mail, and signed documents.
• Provide administrative support for client service tasks.
• Maintain front desk appearance and common areas.

Skills

Interpersonal and communication skills

Customer service mindset

Organized and detail-oriented

Proficiency in Microsoft Office Suite

Ability to learn new technology

Confidentiality, discretion, integrity

Tools

Microsoft Office Suite

Centerbase

Adobe Acrobat Pro

Job description

A legal firm in Lincoln, Nebraska is seeking a Client Experience Coordinator to serve as the first point of contact, ensuring a welcoming experience for clients. Responsibilities include managing the front desk, scheduling appointments, and providing client support. The ideal candidate will possess strong interpersonal skills and a client-centered approach. Proficiency in Microsoft Office is required, and previous experience in a client-facing role is preferred.