Guest Experience Lead — Mountain Resort Front Desk

Vail Resorts; Colorado, United States, Northern America, Americas; Hybride; USD 2 755 000 - 3 168 000; Plein temps

Avantages offerts par ce poste

Free employee ski passes

Free ski lessons for employees

Employee discounted lift tickets for a

Friends and family

More discounts on lodging, gear and sh

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Referral Program

Housing availability

Résumé du poste

Vail Resorts is hiring for a Winter Seasonal Front Desk role at the St. James in Beaver Creek. You will greet guests, check them in/out, and help with directions and transportation, delivering high hospitality standards from the moment guests arrive until they depart.

We offer competitive pay, ski passes, free lessons, and employee discounts, plus training and wellness benefits to support your success. Seasonal positions run through 2026/27 with flexible full- and part-time shifts.

Qualifications

• Front desk experience or strong guest-service skills.
• Ability to work in a team, communicate clearly and be punctual.
• Maintain a neat, professional appearance and grooming.

Responsabilités

• Greet guests in a courteous and professional manner.
• Check-in & check-out guests and collect pertinent information.
• Assist guests with directions, concierge referrals and village transportation.
• Answer phones and route inquiries to the right person.
• Know the local area (Vail Valley and Beaver Creek) to guide guests.
• Know parking options and direct guests/vendors to appropriate lots.

Connaissances

Guest service

Check-in/check-out

Communication skills

Reliability

Team player

Description du poste

Vail Resorts is hiring for a Winter Seasonal Front Desk role at the St. James in Beaver Creek. You will greet guests, check them in/out, and help with directions and transportation, delivering high hospitality standards from the moment guests arrive until they depart.

We offer competitive pay, ski passes, free lessons, and employee discounts, plus training and wellness benefits to support your success. Seasonal positions run through 2026/27 with flexible full- and part-time shifts.