Guest Experience Lead — Luxury Skincare Retail

L'Occitane En Provence; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

L’Occitane En Provence is seeking an Assistant Store Manager at L’Occitane Stonestown Galleria in San Francisco to help create a peaceful, sensory shopping experience aligned with our sustainability values and iconic yellow doors.

Working with the Store Manager, you’ll lead by example, coach the team, train colleagues on product knowledge and guest service, and ensure outstanding customer happiness in a skincare and fragrance–focused environment.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional communication and guest guidance skills.
• Innovative, sales-focused approach.
• Strong dedication to customer happiness.
• Familiarity with skincare, body care, and fragrance.
• Clienteling experience is advantageous.
• Basic technological proficiency.

Responsibilities

• Be the host by creating a warm, sensory brand experience.
• Provide knowledgeable service to guide guests in product selection.
• Receive feedback openly and contribute to an open culture.
• Organize regular training with the Store Manager to boost product knowledge and service.
• Adjust management approaches to suit different team members.
• Provide guidance and support to store staff to foster a positive team.

Skills

Team leadership

Customer service

Communication

Sales mindset

Skincare knowledge

Clienteling

Tech proficiency

Job description

L’Occitane En Provence is seeking an Assistant Store Manager at L’Occitane Stonestown Galleria in San Francisco to help create a peaceful, sensory shopping experience aligned with our sustainability values and iconic yellow doors.

Working with the Store Manager, you’ll lead by example, coach the team, train colleagues on product knowledge and guest service, and ensure outstanding customer happiness in a skincare and fragrance–focused environment.