Assistant Store Manager - Guest Experience Leader

L'Occitane En Provence; Livermore (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

L’Occitane En Provence is hiring an Assistant Store Manager for their San Francisco area store. You will work with the Store Manager to enhance the customer journey, guiding product selection with knowledge and care, and leading a team to deliver exceptional service in a beauty-focused environment.

The role emphasizes nurturing a welcoming atmosphere, mentoring staff, and maintaining brand standards while supporting sustainable, customer-centric initiatives.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host: foster a warm and inviting atmosphere aligned with brand values and sensorial experiences.
• Prioritize guest experience: provide knowledgeable service to tailor product recommendations.
• Keep an open mind: embrace feedback and support open communication culture.
• Let success drive you: assist Store Manager in organizing regular product knowledge training sessions.
• Foster a team culture: adapt management styles to diverse personalities.
• Communicate with care: provide guidance and support to staff, building a positive team.

Skills

Team leadership

Customer service orientation

Communication skills

Sales in skincare

Clienteling experience

Basic tech skills

Tools

POS software

Job description

L’Occitane En Provence is hiring an Assistant Store Manager for their San Francisco area store. You will work with the Store Manager to enhance the customer journey, guiding product selection with knowledge and care, and leading a team to deliver exceptional service in a beauty-focused environment.

The role emphasizes nurturing a welcoming atmosphere, mentoring staff, and maintaining brand standards while supporting sustainable, customer-centric initiatives.