Assistant Store Manager

L'Occitane En Provence; Livermore (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

L’Occitane En Provence is hiring an Assistant Store Manager for their San Francisco area store. You will work with the Store Manager to enhance the customer journey, guiding product selection with knowledge and care, and leading a team to deliver exceptional service in a beauty-focused environment.

The role emphasizes nurturing a welcoming atmosphere, mentoring staff, and maintaining brand standards while supporting sustainable, customer-centric initiatives.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host: foster a warm and inviting atmosphere aligned with brand values and sensorial experiences.
• Prioritize guest experience: provide knowledgeable service to tailor product recommendations.
• Keep an open mind: embrace feedback and support open communication culture.
• Let success drive you: assist Store Manager in organizing regular product knowledge training sessions.
• Foster a team culture: adapt management styles to diverse personalities.
• Communicate with care: provide guidance and support to staff, building a positive team.

Skills

Team leadership

Customer service orientation

Communication skills

Sales in skincare

Clienteling experience

Basic tech skills

Tools

POS software

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane San Francisco Premium Outlets, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

The pay range for this role is $25.83 - $29.70 an hour (based on skills and experience).

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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