Assistant Store Manager

L'OCCITANE Group (B Corp); San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

L’Occitane Stonestown Galleria seeks an Assistant Store Manager to lead a compassionate, guest‑first experience in a vibrant retail setting. You’ll work with the Store Manager to deliver memorable service that aligns with our brand values and sustainability commitments.

You’ll train staff, guide product education, and foster an inclusive, high‑performing team while ensuring exceptional customer happiness and a peaceful, sensory shopping environment.

Qualifications

• Leads teams in retail or hospitality settings.
• Exceptional communication and interpersonal skills.
• Innovative approach to sales-driven environments.

Responsibilities

• Be the Host: create a warm, brand-aligned atmosphere for customers (sensory experience).
• Prioritize Guest Experience: guide guests to products matching preferences.
• Keep an Open Mind: embrace feedback to improve culture and processes.
• Let Success Drive You: coordinate with Store Manager on regular training for product knowledge and service.
• Foster a Team Culture: adapt leadership to diverse staff styles and personalities.
• Communicate with Care: provide guidance and support to store staff to maintain a positive team culture.

Skills

Team leadership

Communication skills

Sales-focused mindset

Customer happiness focus

Skincare knowledge (beneficial)

Clienteling experience (advantageous)

Basic tech literacy

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Stonestown Galleria, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

Who You Are:

As an Assistant Store Manager at L’Occitane Stonestown Galleria, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

The pay range for this role is $27.10 - $31.16 an hour (based on skills and experience).

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.