Guest Experience Lead - Luxury Front Desk Agent

Davidson Hospitality Group; Orlando (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Hotel Discounts

401K Match

Paid Time Off

Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group in Orlando is seeking a Front Desk Agent to warmly welcome guests, manage efficient check-ins/check-outs, and respond to inquiries with empathy. You will assist guests with local recommendations, and coordinate with other hotel departments to ensure seamless service.

You will handle cash and reservations accurately, stay organized, and contribute to a memorable stay while meeting the needs of diverse guests in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Previous cash handling experience required.
• Experience in customer service, preferably in hospitality.
• Proficiency with hotel property management software (PMS).
• Able to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional guest service at the Front Desk, including check-ins and check-outs.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Offer local recommendations and information about attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain accurate cash handling and resolve billing with guests as needed.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Communication

Interpersonal skills

Cash handling

Customer service

Problem solving

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Davidson Hospitality Group in Orlando is seeking a Front Desk Agent to warmly welcome guests, manage efficient check-ins/check-outs, and respond to inquiries with empathy. You will assist guests with local recommendations, and coordinate with other hotel departments to ensure seamless service.

You will handle cash and reservations accurately, stay organized, and contribute to a memorable stay while meeting the needs of diverse guests in a fast-paced environment.