Front Desk Agent

Renaissance Orlando Resort & Spa; Lake Buena Vista (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off (PTO)

401K Match

Dental & Vision Coverage

Teledoc/Telehealth

Job summary

Renaissance Orlando Resort & Spa in Lake Buena Vista, FL, is seeking a Front Desk Agent to deliver outstanding guest experiences from check-in to check-out. You will be the friendly face, providing local recommendations and ensuring guests feel welcomed and valued throughout their stay.

Join a high-energy, hospitality-driven team with opportunities for growth. The role requires excellent communication, multitasking ability, and flexibility to work weekends and holidays in a luxury resort

Qualifications

• Excellent communication with guests and team members.
• Proficient in computer systems and front desk operations.
• Willingness to work flexible hours including weekends and holidays.
• Previous customer service experience is preferred; hospitality knowledge is a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude.
• Handle check-in/check-out procedures accurately and efficiently.
• Provide information on hotel facilities, services and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests for a seamless experience.
• Maintain a clean and organized front desk area; assist with reservations and phone calls.

Skills

Exceptional communication

Very good computer skills

Bilingual a plus

Flexible hours including weekends/hols

Strong problem-solving

Multitasking in fast-paced environment

Customer service experience preferred

Education

High school diploma or equivalent

Job description

Property Description

Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting.

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities:

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment.

Qualifications

• High school diploma or equivalent
• Exceptional communication skills with guests (bilingual a plus)
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.