Front Desk Agent

Davidson Hospitality Group; Orlando (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Hotel Discounts

401K Match

Paid Time Off

Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group in Orlando is seeking a Front Desk Agent to warmly welcome guests, manage efficient check-ins/check-outs, and respond to inquiries with empathy. You will assist guests with local recommendations, and coordinate with other hotel departments to ensure seamless service.

You will handle cash and reservations accurately, stay organized, and contribute to a memorable stay while meeting the needs of diverse guests in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Previous cash handling experience required.
• Experience in customer service, preferably in hospitality.
• Proficiency with hotel property management software (PMS).
• Able to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional guest service at the Front Desk, including check-ins and check-outs.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Offer local recommendations and information about attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain accurate cash handling and resolve billing with guests as needed.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Communication

Interpersonal skills

Cash handling

Customer service

Problem solving

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Property Description Nestled in the heart of Downtown Orlando's Arts District, Hotel Beauden, Autograph Collection is a distinctive luxury boutique hotel that blends artistic flair with sophisticated comfort. Renowned for its inspiring design, curated art collection, and lively atmosphere, this property offers an exceptional experience for guests and team members alike.From a grand lobby adorned with striking Italian mosaics and original artwork to stylish rooms featuring rich textures, custom furnishings, and marble accents, Grand Bohemian Orlando elevates every stay. The hotel's dynamic amenities include an upscale restaurant and jazz lounge, a rooftop pool and lounge with panoramic city views, a full-service spa, and versatile event spaces perfect for celebrations or corporate gatherings.Located steps from world-class cultural venues, restaurants, and nightlife, this boutique gem offers a vibrant downtown lifestyle with unmatched hospitality - making it a standout destination for both guests and hospitality professionals. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.Summary:Provide exceptional customer service, creating a positive first impression for guestsEfficiently handle guest check-ins and check-outs, ensuring accuracy and efficiencyRespond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathyAssist guests with recommendations and information about local attractions, dining options, and hotel amenitiesCollaborate with other departments to ensure seamless guest experiencesMaintain a clean and organized front desk areaHandle cash and credit card transactions accuratelyDemonstrate a strong attention to detail and a proactive approach to guest satisfactionJoin our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environmentExcellent communication and interpersonal skillsPrevious cash handling experience requiredStrong problem-solving abilities and the ability to remain calm under pressureProficiency in computer systems and knowledge of hotel property management softwareOutstanding organizational and multitasking skillsAvailability to work flexible schedules, including evenings, weekends, and holidaysHigh School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.