Service Lead: Elevate Guest Joy & Team Performance

Lolli & Pops; Coralville (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lolli & Pops is seeking a Service Lead/Keyholder in Coralville, IA to support store leadership, drive guest experience, and manage keyholder duties. You will help monitor KPI targets, coach staff, and ensure high standards of service and store presentation.

The role involves assisting in training, ordering, inventory, and maintaining visual merchandising, while upholding policies and providing a positive, fun customer experience. Lolli & Pops values first-time opportunities and teamwork.

Qualifications

• Exceptional interpersonal skills and guest-focused mindset.
• Ability to lead by example and coach teammates.
• Strong organization and attention to details.
• Willingness to be coached and continuously improve.
• Bias toward action with multitasking capability.
• Flexible availability during peak hours.
• Comfort with lifting up to 25 pounds.

Responsibilities

• Drive store-level KPI results and take action to meet targets.
• Maintain guest engagement, sampling, and product knowledge sharing.
• Coach selling skills and lead by example to maximize performance.
• Assist in training, developing, and motivating team members.
• Support Store Manager with paperwork, ordering, and inventory.
• Maintain visuals and merchandising standards and store cleanliness.
• Ensure policies and procedures are enforced consistently by all staff.
• Be a visible ambassador for Lolli & Pops in and out of the store.

Skills

Interpersonal skills

Guest engagement

Coaching & mentoring

Team leadership

Detail orientation

Multitasking

Positive attitude

Flexibility

Operational mindset

Job description

Lolli & Pops is seeking a Service Lead/Keyholder in Coralville, IA to support store leadership, drive guest experience, and manage keyholder duties. You will help monitor KPI targets, coach staff, and ensure high standards of service and store presentation.

The role involves assisting in training, ordering, inventory, and maintaining visual merchandising, while upholding policies and providing a positive, fun customer experience. Lolli & Pops values first-time opportunities and teamwork.