Guest Experience Lead: Inspire Exceptional Service

Lululemon Athletica; Orlando, Northern (FL, KY); Hybrid; USD 30,000 - 34,000; Part time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Job summary

Lululemon Athletica in Waterford Lakes is seeking a Guest Experience Lead for a 4 month contract. The role centers on delivering a premier in-store guest experience by leading from the floor, educating guests on technical product value, and driving daily sales targets with the store leadership team.

The position requires at least 1 year in retail or customer experience and some leadership or mentoring experience.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Mentoring

Education

High school diploma/GED

Job description

Lululemon Athletica in Waterford Lakes is seeking a Guest Experience Lead for a 4 month contract. The role centers on delivering a premier in-store guest experience by leading from the floor, educating guests on technical product value, and driving daily sales targets with the store leadership team.

The position requires at least 1 year in retail or customer experience and some leadership or mentoring experience.