Guest Experience Lead: Inclusive Team & Growth

lululemon; New York (NY); On-site; USD 4,064,000 - 5,510,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon in New York is seeking an Assistant Manager, Guest Experience to lead floor teams, coach staff, and deliver outstanding guest experiences daily. You will partner with Store Manager to hire, develop, and retain a diverse team while upholding lululemon values.

You will oversee store operations, product presentation, and guest service, resolving issues, monitoring KPIs, and driving a culture of belonging where both guests and teammates feel valued and supported.

Qualifications

• Proven ability to lead and develop teams in a retail environment.
• Commitment to inclusive culture and high guest experience standards.
• Strong collaboration with store leadership to drive results.

Responsibilities

• Lead floor team to deliver outstanding guest experience and maintain store presence.
• Coach, mentor, and provide feedback to team members for growth and development.
• Partner with Store Manager on hiring and building a diverse, strong team.

Skills

Leadership

Inclusion & Diversity

Guest Experience

Team Building

Decision Making

Strategic Thinking

Change Management

Communication

Education

High school diploma

Bachelor's degree or equivalent

Job description

lululemon in New York is seeking an Assistant Manager, Guest Experience to lead floor teams, coach staff, and deliver outstanding guest experiences daily. You will partner with Store Manager to hire, develop, and retain a diverse team while upholding lululemon values.

You will oversee store operations, product presentation, and guest service, resolving issues, monitoring KPIs, and driving a culture of belonging where both guests and teammates feel valued and supported.