Guest Experience Lead — Immersive Art & Events

Mad; Miami, Fort Lauderdale (FL, FL); On-site; USD 52,000 - 76,000; Full time

Job summary

MAD Arts in Miami, FL is seeking a Visitor Services Manager to lead front-of-house operations and ensure an exceptional guest experience across galleries, shop, and ticketing. You will manage the Visitor Services team, coordinate with exhibitions and events, and uphold safety and accessibility standards.

Ideal candidates bring strong leadership, outstanding communication, and a hands-on approach to busy, immersive environments and visitor engagement best practices.

Qualifications

• Experience leading visitor services in museums or cultural venues.
• Excellent communication and guest service skills.
• Ability to manage high-traffic environments and emergencies.
• Familiarity with admissions, ticketing, and memberships.
• Comfort with immersive exhibition environments.

Responsibilities

• Lead and supervise visitor services team.
• Oversee admissions, ticketing, and gift shop operations.
• Coordinate with events, exhibitions, and programming.
• Maintain records on attendance and sales.
• Ensure safety and security protocols.

Skills

Leadership

Customer service

Communication

Problem solving

Crisis management

Staff training

Job description

MAD Arts in Miami, FL is seeking a Visitor Services Manager to lead front-of-house operations and ensure an exceptional guest experience across galleries, shop, and ticketing. You will manage the Visitor Services team, coordinate with exhibitions and events, and uphold safety and accessibility standards.

Ideal candidates bring strong leadership, outstanding communication, and a hands-on approach to busy, immersive environments and visitor engagement best practices.