Guest Experience Lead: Housekeeping Supervisor

Guest Services, Inc.; Washington; On-site; USD 52,349,000 - 57,859,000; Full time

Job summary

Guest Services, Inc. is seeking a Housekeeping Supervisor in Washington to assist the General Manager and Operations Manager in all aspects of housekeeping operations and property management.

The role focuses on achieving financial goals, company initiatives, and guest satisfaction while fostering a team environment that delivers exceptional service. Strong leadership and bilingual communication are valued.

Qualifications

• High School Diploma or GED preferred; Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management.
• Bilingual (English/Spanish) speaking skills preferred.
• Strong customer service abilities; teamwork is essential.

Responsibilities

• Manage and coordinate housekeeping functions for unit. Analyze and plan housekeeping programs and schedules to ensure adequate manning, supplies, and equipment for routine and scheduled duties.
• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
• Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the housekeeping staff at the direction of the General Manager.
• Assist with determining fiscal requirements and preparing departmental budget; monitor, verify, and reconcile expenditure of budgeted funds.
• Evaluate and make recommendations concerning cleaning products and equipment; order and maintain sufficient inventory of housekeeping supplies and equipment.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee safety and hygiene.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Team leadership

Bilingual English/Spanish

Problem solving

Education

High School Diploma or GED

Bachelor's or Business Degree

Job description

Guest Services, Inc. is seeking a Housekeeping Supervisor in Washington to assist the General Manager and Operations Manager in all aspects of housekeeping operations and property management.

The role focuses on achieving financial goals, company initiatives, and guest satisfaction while fostering a team environment that delivers exceptional service. Strong leadership and bilingual communication are valued.