Guest Experience Lead – Housekeeping

shhotelsandresorts; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

1 Hotels seeks a Housekeeping Supervisor to coordinate daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. You will manage guest requests, safety compliance, and inter-department coordination to maintain seamless service.

The role emphasizes accuracy in records, strong communication, and the ability to lead a team in a fast-paced hotel environment. A professional appearance and reliable integrity are essential.

Qualifications

• Experience in guest service or hospitality helps.
• A clean, detail-oriented approach is essential.
• English language skills sufficient for guest communication and instructions.
• Comfort with basic tech devices used for records and guest requests.
• Strong time-management in a fast-paced hotel setting.
• Demonstrates integrity and professionalism.
• Ability to interact well with diverse guests and team members.
• Physical ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Coordinate housekeeping operations with other departments to ensure smooth service.
• Greet guests and respond promptly to requests, concerns, and safety issues.
• Maintain departmental records and communicate essential information to the team.
• Ensure safety protocols and confidentiality of guest information is followed.
• Assist with training and supervising housekeeping staff to meet standards.
• Complete housekeeping paperwork, reports, logs, and checklists.
• Identify room assignments and cleaning requirements based on codes and schedules.
• Report maintenance or safety concerns to the appropriate department.

Skills

Guest service

Attention to detail

English communication

Technology literacy

Time management

Integrity

Interpersonal skills

Physical stamina

Tools

iPods

iPads

Computers

Job description

1 Hotels seeks a Housekeeping Supervisor to coordinate daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. You will manage guest requests, safety compliance, and inter-department coordination to maintain seamless service.

The role emphasizes accuracy in records, strong communication, and the ability to lead a team in a fast-paced hotel environment. A professional appearance and reliable integrity are essential.