Guest Experience Lead – Hotel Housekeeping

Endeavor Hotels; Bedford Park (IL); On-site; USD 52,000 - 64,000; Full time

Job summary

Endeavor Hotels seeks a Housekeeping Manager for the Fairfield Inn & Suites Chicago Midway Airport to oversee daily housekeeping operations, ensure exceptional cleanliness and guest satisfaction, and uphold Marriott brand standards.

You will lead and develop team members, manage schedules and budgets, coordinate room readiness with Front Desk and Maintenance, and maintain a safe, welcoming environment for guests and associates. Weekend, holiday flexibility required.

Qualifications

• Minimum 2 years of housekeeping supervisory experience in a hotel environment.
• Strong leadership, communication, and organizational skills.
• Marriott experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Direct cleaning and presentation of guestrooms, public areas, and back-of-house spaces.
• Conduct inspections to ensure compliance with Marriott brand standards.
• Coordinate room readiness with Front Desk and Maintenance.
• Respond promptly to guest requests and service recovery situations.

Skills

Leadership

Team development

Guest service

Attention to detail

Quality assurance

Budget control

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Endeavor Hotels seeks a Housekeeping Manager for the Fairfield Inn & Suites Chicago Midway Airport to oversee daily housekeeping operations, ensure exceptional cleanliness and guest satisfaction, and uphold Marriott brand standards.

You will lead and develop team members, manage schedules and budgets, coordinate room readiness with Front Desk and Maintenance, and maintain a safe, welcoming environment for guests and associates. Weekend, holiday flexibility required.