Guest Experience Housekeeper

Endeavor Hotels; Bedford Park (IL); In loco; USD 17.000 - 21.000; Tempo pieno

Descrizione del lavoro

Endeavor Hotels in Bedford Park, IL is seeking a dedicated Housekeeper for the Hampton Inn Midway. You will maintain a clean, sanitary, and welcoming environment for guests, ensuring rooms and public areas meet our high standards of cleanliness and comfort.

Responsibilities include cleaning duties, linen changes, replenishing amenities, and promptly addressing guest requests while upholding health and safety policies.

Competenze

• Hospitality experience preferred.
• Cleaning experience preferred.
• Customer service experience preferred.

Mansioni

• Perform cleaning activities such as sweeping, mopping, dusting, and polishing to ensure rooms and public areas are cared for and inspected according to standards.
• Change bed linens, make beds, replenish towels and amenities.
• Address guests’ queries and requests promptly and professionally, providing excellent customer service to enhance their stay.
• Report maintenance issues or safety hazards to the supervisor promptly to ensure a safe environment for both guests and staff.
• Adhere to health and safety regulations and hotel policies to maintain a safe and pleasant environment for guests and colleagues.
• Collaborate with other team members to ensure efficient room turnover and maintain the overall cleanliness of the hotel.
• Manage guest requests and complaints with a positive attitude, ensuring a satisfactory resolution and enhancing guest experience.
• Assist in the inventory management of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
• Participate in training sessions and meetings as required to stay updated on hotel policies, procedures, and standards.
• Uphold the hotel's commitment to providing a welcoming and hospitable environment for all guests through diligent cleaning and service excellence.

Conoscenze

Team player

Multi-tasking

Able to communicate well with others

Formazione

High School Diploma / GED

Descrizione del lavoro

Endeavor Hotels in Bedford Park, IL is seeking a dedicated Housekeeper for the Hampton Inn Midway. You will maintain a clean, sanitary, and welcoming environment for guests, ensuring rooms and public areas meet our high standards of cleanliness and comfort.

Responsibilities include cleaning duties, linen changes, replenishing amenities, and promptly addressing guest requests while upholding health and safety policies.