Guest Experience Lead — Hotel Front Desk

Colwen Management Inc; Saint Albans Town (VT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan – Employer Match

Hotel Discount Travel Program

Employee Discounts – Travel, Ent., & N

Training and Development Programs

Career Advancement Opportunities

Job summary

Colwen Hotels seeks a Front Desk Associate at Holiday Inn Express St. Albans to welcome guests, manage registrations, respond to inquiries, and assist with reservations. The role emphasizes friendly service and local area knowledge.

The position includes a $500 hiring bonus, paid after 3 and 6 months, subject to tax withholdings. Candidates should be prepared for a 7-day rotating schedule, including nights and holidays.

Qualifications

• 1 year of related hotel front desk experience preferred.
• Bilingual English/Spanish required.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to handle difficult guests.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage front desk operations; ensure timely check-in/check-out.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign rooms.
• Handle requests with professionalism and urgency.

Skills

Bilingual English/Spanish

Verbal & written communications

Organizational skills

Interpersonal & customer service

Local area knowledge

7-day rotating schedule willingness

Tools

Property Management System

Microsoft Office

Job description

Colwen Hotels seeks a Front Desk Associate at Holiday Inn Express St. Albans to welcome guests, manage registrations, respond to inquiries, and assist with reservations. The role emphasizes friendly service and local area knowledge.

The position includes a $500 hiring bonus, paid after 3 and 6 months, subject to tax withholdings. Candidates should be prepared for a 7-day rotating schedule, including nights and holidays.