Front Desk Associate ($500 Hiring Bonus!) - Holiday Inn Express St. Albans

Colwen Hotels; Vermont; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance

Paid Time Off

Employee Assistance Program

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training Programs

Job summary

Colwen Hotels is seeking a Front Desk Associate at the Holiday Inn Express St. Albans to handle guest registration, reservations, and concierge tasks. You will provide friendly, responsive service and ensure smooth front desk operations, including check-in/check-out and handling guest inquiries.

The role includes a $500 hiring bonus (subject to tax withholdings) paid in two installments. A 7-day rotation including nights and weekends is required; prior hotel experience is a plus.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area and ability to provide directions.
• Proficient with common computer software programs and Microsoft Office.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service and ensure timely check-in/check-out.
• Welcome guests warmly and professionally and confirm reservations.
• Process guest check-in and assign rooms.
• Maintain knowledge of hotel policies, rates, discounts and events.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Handle payments and protect confidential guest information.
• Adhere to Colwen and brand standards and maintain key controls.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Property Management System (PMS)

Guest relations

Problem solving

Tools

Microsoft Office

Property Management System

Job description

Front Desk Associate ($500 Hiring Bonus!) - Holiday Inn Express St. Albans

Job Category : Rooms Front Office

Requisition Number : FRONT006003

• Posted : November 2, 2026
• Full-Time

Locations

Showing 1 location

Holiday Inn Express St. Albans
813 Fairfax Road
Saint Albans, VT 05478, USA

Description

The Holiday Inn Express St. Albans a Colwen Hotels Property is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

This position is offering a $500 Hiring Bonus subject to applicable tax withholdings. $250 to be paid out after 3 months of employment and the remaining $250 after 6 months of employment.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.