Front Desk Guest Services Pro

Colwen Management Inc; Town of Vermont (WI); Ibrido; USD 35.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Vision Insurance

401K Plan

Hotel Discount Travel Program

Paid Time Off

Employee Assistance Program

Descrizione del lavoro

Colwen Hotels' Holiday Inn Express St. Albans is seeking a friendly Front Desk Associate to register guests, handle reservations, and provide local information.

You will greet guests, manage check-in/out, coordinate with housekeeping, handle payments, and maintain knowledge of hotel policies and offerings. A customer-service mindset and prior service experience are preferred; a willingness to work a 7-day rotating schedule including nights, weekends, and holidays is required.

Competenze

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to deal with difficult guests.
• Familiarity with local area and ability to provide directions.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate a property management system.
• Willingness to work 7-day rotational schedule including nights, weekends, and holidays.

Mansioni

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Conoscenze

Customer service

Verbal communications

Written communications

Organizational skills

Interpersonal skills

Attention to detail

MS Office

Strumenti

Property management system (PMS)

Microsoft Office Suite

Descrizione del lavoro

Colwen Hotels' Holiday Inn Express St. Albans is seeking a friendly Front Desk Associate to register guests, handle reservations, and provide local information.

You will greet guests, manage check-in/out, coordinate with housekeeping, handle payments, and maintain knowledge of hotel policies and offerings. A customer-service mindset and prior service experience are preferred; a willingness to work a 7-day rotating schedule including nights, weekends, and holidays is required.