Front Desk Guest Services Pro — $500 Hiring Bonus

Colwen Management Inc; Vermont; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance

Paid Time Off

Employee Assistance Program

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training Programs

Job summary

Colwen Hotels is seeking a Front Desk Associate at the Holiday Inn Express St. Albans to handle guest registration, reservations, and concierge tasks. You will provide friendly, responsive service and ensure smooth front desk operations, including check-in/check-out and handling guest inquiries.

The role includes a $500 hiring bonus (subject to tax withholdings) paid in two installments. A 7-day rotation including nights and weekends is required; prior hotel experience is a plus.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area and ability to provide directions.
• Proficient with common computer software programs and Microsoft Office.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service and ensure timely check-in/check-out.
• Welcome guests warmly and professionally and confirm reservations.
• Process guest check-in and assign rooms.
• Maintain knowledge of hotel policies, rates, discounts and events.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Handle payments and protect confidential guest information.
• Adhere to Colwen and brand standards and maintain key controls.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Property Management System (PMS)

Guest relations

Problem solving

Tools

Microsoft Office

Property Management System

Job description

Colwen Hotels is seeking a Front Desk Associate at the Holiday Inn Express St. Albans to handle guest registration, reservations, and concierge tasks. You will provide friendly, responsive service and ensure smooth front desk operations, including check-in/check-out and handling guest inquiries.

The role includes a $500 hiring bonus (subject to tax withholdings) paid in two installments. A 7-day rotation including nights and weekends is required; prior hotel experience is a plus.