Hotel Front Desk Agent

Monarch Casino Resort Spa - Black Hawk; Black Hawk (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education reimbursement

Company-matched 401k

Paid time off

Job summary

Monarch Casino Resort Spa - Black Hawk seeks a dedicated team member to provide exceptional guest services in a warm and inviting atmosphere. Responsibilities include guest check-ins and providing necessary assistance, ensuring that every interaction is memorable and tailored to foster a sense of belonging.

Ideal candidates will have a high school diploma, communication skills, and the ability to work in a team. Benefits include enhanced health insurance, tuition reimbursement, and paid time off.

Qualifications

• Previous hotel/resort experience preferred.
• Must be friendly and approachable.
• Ability to work well with others and alone.

Responsibilities

• Extend a warm welcome to all guests.
• Manage guest check-ins and check-outs efficiently.
• Address guest concerns and feedback.

Skills

Communication skills

Team-oriented

Approachable

Education

High School Diploma

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends, and holidays.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An Estimated Salary For This Position Would Be

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.