Guest Experience Lead - Hospitality & Problem Solver

McDonald's; Sylvania (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald’s in Ohio is hiring a Guest Experience Leader to welcome guests, ensure satisfaction, and support a clean, friendly restaurant environment. You will play a key role in creating a positive dining experience and uphold our service standards.

You will collaborate with team members to resolve guest concerns, promote app-based promotions, and help guests enjoy great value through our perks and friendly, efficient service. Flexible scheduling is available to fit your life.

Qualifications

• Demonstrate a humble and hospitable demeanor.
• Passion for helping and serving customers and colleagues.
• Willingness to learn and grow in a fast-paced environment.
• Able to communicate effectively and anticipate guest needs.

Responsibilities

• Lead the guest experience by greeting guests and ensuring they enjoy their visit.
• Address guest concerns and provide swift resolutions to ensure satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant environment.
• Promote promotions and app features to enhance guest engagement.

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

McDonald’s in Ohio is hiring a Guest Experience Leader to welcome guests, ensure satisfaction, and support a clean, friendly restaurant environment. You will play a key role in creating a positive dining experience and uphold our service standards.

You will collaborate with team members to resolve guest concerns, promote app-based promotions, and help guests enjoy great value through our perks and friendly, efficient service. Flexible scheduling is available to fit your life.