Guest Experience Lead — High-Energy Host

Toca Madera; Las Vegas (NV); On-site; USD 19,000 - 30,000; Full time

Job summary

Toca Madera in Las Vegas is seeking a Lead Host to manage seating strategy and greeting, ensuring smooth guest flow and an exceptional dining experience. This fast-paced, hospitality‑driven environment rewards high energy and reliability, with opportunities for growth and development.

The Lead Host will coordinate reservations, walk-ins, and seating changes to maximize guest satisfaction while maintaining a clean, safe dining room and welcoming atmosphere for every guest.

Qualifications

• Possess a diligent work ethic.
• Maintain a clean and professional appearance.
• Experience in customer service facing roles.
• Available to work nights, weekends and holidays.
• Stand for the duration of shifts and lift up to 25 lbs.
• Equal Opportunity Employer.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client.
• Coordinates and strategizes seating and dining room flow.
• Answering calls and questions from guests and from the other hosts.
• Aware and attentive to guests and their special occasions, food restrictions and special accommodations.
• Maintain a safe and clean working environment by complying with health and safety guidelines.
• Proactive and anticipate the needs of coworkers around them that may need.
• Ensuring that side stations are prepped as needed for business demand.
• Build rapport with guests in order to increase repeat clientele.
• Ability to work mornings to do administrative work.

Skills

Customer service

Professional appearance

Team player

Shift flexibility

Job description

Toca Madera in Las Vegas is seeking a Lead Host to manage seating strategy and greeting, ensuring smooth guest flow and an exceptional dining experience. This fast-paced, hospitality‑driven environment rewards high energy and reliability, with opportunities for growth and development.

The Lead Host will coordinate reservations, walk-ins, and seating changes to maximize guest satisfaction while maintaining a clean, safe dining room and welcoming atmosphere for every guest.