Guest Experience Lead - Growth, Flex Scheduling

McDonald's Restaurants Limited; Spruce Pine (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Tuition Assistance

DailyPay

Direct2Care – Healthcare access

Flexible Scheduling

Holiday Savings Plan

Free Uniforms

Leadership & Growth Opportunities

Job summary

McDonald’s Restaurants Limited in Spruce Pine, NC seeks a Guest Experience Lead to be the face of our restaurant, ensuring guests feel welcomed from entry to exit. You will greet guests, support in lobby, dining areas, and kiosks, and address concerns to guarantee satisfaction.

You’ll work with a fast-paced team to maintain a clean, inviting space and assist with community events and promotions, while pursuing growth opportunities and participating in offered benefits.

Qualifications

• Friendly, outgoing and great with people.
• Excellent communication and problem-solving skills.
• Comfortable working in a fast-paced team environment.
• Previous customer service experience is a plus, but not required.
• Eager to learn and grow with us.

Responsibilities

• Greet guests warmly and create a friendly, inviting environment.
• Support customers in the lobby, dining area, and kiosks.
• Handle concerns professionally and ensure customer satisfaction.
• Work with the team to maintain a clean and welcoming restaurant.
• Help organize community and in-store events or promotions.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

McDonald’s Restaurants Limited in Spruce Pine, NC seeks a Guest Experience Lead to be the face of our restaurant, ensuring guests feel welcomed from entry to exit. You will greet guests, support in lobby, dining areas, and kiosks, and address concerns to guarantee satisfaction.

You’ll work with a fast-paced team to maintain a clean, inviting space and assist with community events and promotions, while pursuing growth opportunities and participating in offered benefits.