Guest Experience Lead - Front Office

BENCHMARK; United States; On-site; USD 59,000 - 72,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for Hotel Flor Tampa Downtown, a Tapestry Collection by Hilton property. You will lead the Front Office team, deliver personalized guest experiences, and ensure smooth check-in/out processes while upholding brand standards.

We seek a hands‑on leader with 3–5 years of Front Office leadership experience, a passion for hospitality, and a flexible schedule including nights and weekends.

Qualifications

• 3–5 years of progressive Front Office leadership experience in a service‑focused hotel or resort environment.
• Previous experience leading, coaching, and developing a diverse team in a high‑touch hospitality environment.
• Availability to work a flexible schedule, including nights, weekends, and holidays based on business needs.
• College degree preferred.

Responsibilities

• Lead daily Front Office operations and set the tone for an exceptional Hotel Flor guest experience.
• Oversee guest check‑in and check‑out processes, ensuring accuracy and proper credit handling.
• Recruit, coach, and develop Front Office and Bell team members to build a high‑performing team.
• Collaborate with Housekeeping, Engineering/Maintenance, Sales, Revenue Management, and Food & Beverage to create a seamless guest experience.
• Maintain brand standards, SOPs, and operational expectations across Front Office.

Skills

Front Office leadership

Guest service

Team development

Education

College degree

Tools

PMS

POS

Hotel reservation systems

Job description

Pyramid Global Hospitality is seeking a Front Office Manager for Hotel Flor Tampa Downtown, a Tapestry Collection by Hilton property. You will lead the Front Office team, deliver personalized guest experiences, and ensure smooth check-in/out processes while upholding brand standards.

We seek a hands‑on leader with 3–5 years of Front Office leadership experience, a passion for hospitality, and a flexible schedule including nights and weekends.