Front Office Manager — Lead Guest Experience, Downtown Tampa

Pyramid Global Hospitality; Tampa (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for Hotel Flor Tampa Downtown, a Tapestry Collection by Hilton property in downtown Tampa. You will lead the Front Office team, set the tone for an exceptional guest experience, and model genuine hospitality while ensuring efficient check-in/check-out and accurate guest services.

The role requires 3–5 years of progressive Front Office leadership, a customer‑focused mindset, and the ability to develop associates, balance staffing with

Qualifications

• 3–5 years of progressive Front Office leadership experience in a service-focused hotel or resort environment.
• College degree preferred.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Genuine passion for hospitality and personalized service.
• Strong leadership presence with a hands-on, people-first approach.

Responsibilities

• Lead daily Front Office operations and set the tone for an exceptional Hotel Flor guest experience.
• Create a warm, engaging arrival experience reflecting downtown Tampa.
• Oversee check-in/check-out, ensuring accuracy and proper credit authorization.
• Recruit, onboard, coach, and develop Front Office and Bell team members.
• Maintain brand standards and SOPs across Front Office operations.
• Partner with Housekeeping, Engineering, Sales, and Revenue Management for a seamless guest experience.

Skills

Front Office leadership

Guest service

Communication

Team development

Problem solving

Education

College degree preferred

Tools

PMS

POS systems

Hotel reservation systems

Job description

Pyramid Global Hospitality is seeking a Front Office Manager for Hotel Flor Tampa Downtown, a Tapestry Collection by Hilton property in downtown Tampa. You will lead the Front Office team, set the tone for an exceptional guest experience, and model genuine hospitality while ensuring efficient check-in/check-out and accurate guest services.

The role requires 3–5 years of progressive Front Office leadership, a customer‑focused mindset, and the ability to develop associates, balance staffing with