Guest Experience Lead - Front of House (Tips Eligible)

Common Bond Cafe; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Common Bond Bistro & Bakery in Houston is seeking a Front-of-House Supervisor to oversee the dining room operations and uphold hospitality standards. You will work closely with the General Manager to ensure guests receive exceptional service and accurate order fulfillment.

The role requires leadership, excellent communication, and the ability to manage fast-paced service while maintaining high-quality food and beverages. Hours may include mornings, evenings, weekends, and holidays.

Qualifications

• Ability to learn quickly.
• A food handler’s and TABC certification where required by local and state health code regulations.
• Ability to understand and carry out oral and written instructions.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build and maintain relationships.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet customers with a smile and engage with customers to identify needs.
• Maintain knowledge of baked goods and the menu.
• Supervise front-of-house to uphold standards of excellence and hospitality.
• Respond to guest complaints professionally and convert dissatisfaction to return visits.
• Inform General Manager of foreseeable shortages.
• Enforce sanitary practices for food handling and cleanliness.
• Ensure consistently high quality service.
• Maintain professional restaurant image and appearance standards.
• Develop employees with ongoing feedback and clear performance expectations.
• Take orders, pack retail items and bread orders accurately.
• Deliver food and drinks promptly to tables.
• Rotate stock using FIFO method.
• Maintain attendance and punctuality.
• Be available for flexible hours including mornings, evenings, weekends, nights, holidays.

Skills

quick learner

food handler/TABC certified

instruction clarity

interpersonal skills

team player

relationship building

lifting 50 lbs

Job description

Common Bond Bistro & Bakery in Houston is seeking a Front-of-House Supervisor to oversee the dining room operations and uphold hospitality standards. You will work closely with the General Manager to ensure guests receive exceptional service and accurate order fulfillment.

The role requires leadership, excellent communication, and the ability to manage fast-paced service while maintaining high-quality food and beverages. Hours may include mornings, evenings, weekends, and holidays.