Front of House Lead — Guest Experience & Service

Common Bond Cafe; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Common Bond Bistro & Bakery in Houston, TX is seeking a Front-of-House Supervisor to lead the front-of-house team and work closely with the General Manager. The role emphasizes guest satisfaction, fast-paced service, and maintaining high quality standards.

Responsibilities include greeting guests, managing menu knowledge, supervising staff, handling complaints professionally, and ensuring cleanliness and compliance with health and safety regulations. Flexible hours may be required.

Qualifications

• Ability to greet customers warmly and identify needs.
• Knowledge of menu and baked goods.
• Proficient in supervising front-of-house operations.

Responsibilities

• Greet customers with a smile and engage with guests.
• Maintain knowledge of baked goods and menu items.
• Supervise front-of-house to uphold service standards.
• Resolve guest issues professionally to win repeat visits.
• Communicate shortages to General Manager before items run out.
• Enforce clean and safe dining areas per policy and law.
• Ensure consistent high-quality service and appearance.

Skills

Customer service

Communication

Teamwork

Problem solving

Interpersonal skills

Food handling awareness

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Common Bond Bistro & Bakery in Houston, TX is seeking a Front-of-House Supervisor to lead the front-of-house team and work closely with the General Manager. The role emphasizes guest satisfaction, fast-paced service, and maintaining high quality standards.

Responsibilities include greeting guests, managing menu knowledge, supervising staff, handling complaints professionally, and ensuring cleanliness and compliance with health and safety regulations. Flexible hours may be required.