Overnight Guest Experience Supervisor

Dash In; Bowie (MD); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Community engagement days

Parental leave

Tuition reimbursement

401(k) with employer match

Healthcare options

Pet insurance

Life insurance

Disability coverage

Career growth opportunities

Employee discounts

Résumé du poste

Dash In in Bowie, MD is seeking an Overnight Guest Experience Supervisor to lead a small team during the 10 pm–7 am shift. You will mentor staff, ensure smooth front-of-house operations, and deliver exceptional guest experiences with a no-wait service mindset.

The role requires at least 1 year in supervision in retail or customer service, a high school diploma or GED, and comfort with POS systems. Dash In offers strong benefits and growth opportunities within the Mid-Atlantic region.

Qualifications

• Minimum 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED or ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsabilités

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Connaissances

Supervisory experience

Customer service

Retail operations

Formation

High School Diploma or GED

Outils

POS software

Description du poste

Role: Overnight Guest Experience Supervisor

Location: Dash In – Bowie, MD

Schedule: 10 pm- 7 am
Status: Full-time
Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight)

Join the Dash In Team as a Front of House Guest Experience Supervisor

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We’re looking for a Guest Experience Supervisor to help lead our team!

Your Role in Creating Remarkable Experiences:

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience:

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Why Dash In?

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:

Employee Benefits and Perks:

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.