Guest Experience Lead - Front of House

Dash In; Indian Head (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Community engagement days

Parental Leave

Tuition reimbursement

401(k) with employer-matching

Healthcare plans

Pet insurance

Life and disability insurance

Career growth opportunities

Employee discounts

Job summary

Dash In is seeking a Front of House Guest Experience Supervisor to help lead our team and deliver outstanding guest experiences. You will collaborate with the Guest Experience Manager and Store Manager to build a high-performing team of retail associates and ensure smooth front-of-house operations.

The role requires at least 1 year in a supervisory role in a customer service or retail setting, a High School Diploma or GED, and comfortable use of POS software. ServSafe certification is a plus.

Qualifications

• 1 year minimum in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Customer service leadership

POS technology familiarity

Multitasking & problem solving

People skills

ServSafe certification

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In is seeking a Front of House Guest Experience Supervisor to help lead our team and deliver outstanding guest experiences. You will collaborate with the Guest Experience Manager and Store Manager to build a high-performing team of retail associates and ensure smooth front-of-house operations.

The role requires at least 1 year in a supervisory role in a customer service or retail setting, a High School Diploma or GED, and comfortable use of POS software. ServSafe certification is a plus.