Front Desk Supervisor-MARRIOTT HOTEL EXPERIENCE A MUST

CUSA, LLC; Tuscaloosa (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Hotel Front Desk Supervisor to enhance guest experiences at their Tuscaloosa location. This role is pivotal in leading a team to ensure excellent service and adherence to brand standards. You will manage Front Desk operations, collaborate with sales on bookings, and train staff to create a welcoming environment. If you are passionate about hospitality and enjoy leading a team, this position offers a fantastic opportunity to make a difference in guest satisfaction and operational excellence.

Qualifications

• Strong leadership skills to manage Front Desk operations effectively.
• Excellent communication skills for guest interactions and staff training.

Responsibilities

• Lead Front Desk operations, ensuring excellent guest service.
• Collaborate with Sales Team on bookings and manage staff schedules.

Skills

Guest Service

Team Collaboration

Training and Development

Time Management

Education

High School Diploma

Hospitality Management Degree

Job description

Now Hiring: Hotel Front Desk Supervisor at Courtyard by Marriott Tuscaloosa, AL. We are seeking a Front Desk Supervisor who will lead and exemplify excellent guest service, ensuring that guests enjoy a safe and secure stay. The role involves enhancing guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area, in line with the hotel's policies and procedures.

Responsibilities include:
- Collaborating with the Sales Team on group bookings, LNR accounts, and sales leads.
- Ensuring that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
- Maintaining and utilizing FD checklists for each shift.
- Managing schedules and covering shifts in case of absences or no-shows.
- Operating the Front Desk with efficiency.
- Communicating with and training FD staff.
- Acting as a Market Champion.
- Coordinating training for all Front Office staff as required by the Brand.
- Upholding Brand Standard initiatives and service standards.