Guest Experience Lead, Front Desk Supervisor

Coury Hospitality; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hotel Mockingbird in Dallas is seeking a Front Desk Supervisor to lead a busy front office, greet guests, and ensure smooth check-in and check-out experiences.

This full-time role requires strong English communication, a professional appearance, and the ability to train and develop front desk agents while maintaining security and accurate billing.

Join a team that values guest satisfaction, teamwork, and attentive service in a classic, welcoming hotel setting.

Qualifications

• Previous Front Desk and Customer Service experience.
• Experience with Opera or Lightspeed is a plus.
• Ability to communicate clearly in English.

Responsibilities

• Greet guests and provide friendly, professional service.
• Set up accurate guest accounts during check-in according to preferences.
• Maintain knowledge of hotel services, rates, and promotions.
• Train and develop front desk staff.
• Resolve guest issues and report to management for service recovery.
• Process payments at check-out following policies.
• Ensure proper key control and security measures.
• Collaborate with other departments to ensure smooth operations.
• Uphold confidentiality of guest and hotel information.
• Assume other duties as assigned.

Skills

Guest service excellence

English communication

Front desk supervision

Professional appearance

Teamwork

Attention to detail

Punctuality

City knowledge

Tools

Opera

Lightspeed

Job description

Hotel Mockingbird in Dallas is seeking a Front Desk Supervisor to lead a busy front office, greet guests, and ensure smooth check-in and check-out experiences.

This full-time role requires strong English communication, a professional appearance, and the ability to train and develop front desk agents while maintaining security and accurate billing.

Join a team that values guest satisfaction, teamwork, and attentive service in a classic, welcoming hotel setting.