Front Desk Guest Experience Specialist

LBA Hospitality; Saint Augustine (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

LBA Hospitality in Saint Augustine, FL seeks a Guest Services Manager to oversee front desk operations and ensure exceptional guest service. You will act as Manager on Duty, respond to guest requests, and promote hotel services and revenue opportunities.

Responsibilities include greeting guests, assigning rooms, coordinating with housekeeping, and maintaining communication with management. A high school diploma and customer-service background are preferred; strong communication skills essential.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.

Responsibilities

• Greet and register guests, provide room assignments, maintain privacy, and accommodate special requests.
• Promote hotel services and amenities to guests and encourage repeat business.
• Identify sales leads during guest interactions and report to management.
• Keep lobby, dining area, and public spaces clean and professional.
• Balance cash, checks, and other payments at shift end.

Skills

Guest relations experience

Sales experience

Education

High school diploma or equivalent

Job description

LBA Hospitality in Saint Augustine, FL seeks a Guest Services Manager to oversee front desk operations and ensure exceptional guest service. You will act as Manager on Duty, respond to guest requests, and promote hotel services and revenue opportunities.

Responsibilities include greeting guests, assigning rooms, coordinating with housekeeping, and maintaining communication with management. A high school diploma and customer-service background are preferred; strong communication skills essential.