Guest Experience Lead – Front Desk & Reservations

Hampton Inn and Suites — Tallahassee; Tallahassee (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Hampton Inn and Suites — Tallahassee in Tallahassee, FL is seeking a Front Desk Agent to be the first point of contact for guests, handling reservations, check-ins, and inquiries with a warm, professional approach.

You will coordinate with housekeeping and maintenance, manage the switchboard, balance cash, and assist guests with directions and services while maintaining flexibility for weekends and holidays.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Balance cash at the end of each shift and generate reports for the next shift.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Skills

Guest service

Flexible schedules

Hospitality experience

Stand and lift

Job description

Hampton Inn and Suites — Tallahassee in Tallahassee, FL is seeking a Front Desk Agent to be the first point of contact for guests, handling reservations, check-ins, and inquiries with a warm, professional approach.

You will coordinate with housekeeping and maintenance, manage the switchboard, balance cash, and assist guests with directions and services while maintaining flexibility for weekends and holidays.