Guest Experience Lead — Front Desk Host

Santa Monica Proper; Santa Monica (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Santa Monica Proper is seeking a Front Desk Host who will serve as the first point of contact for guests, ensuring a smooth and welcoming experience. You will be responsible for check-ins, check-outs, and addressing guest inquiries efficiently while maintaining high service standards.

The ideal candidate will have strong communication skills and a high school diploma, along with previous customer service experience being a plus. Join our team and contribute to creating memorable stays for our guests in beautiful Santa Monica.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Ability to remain calm and professional under pressure.
• Ability to sit or stand for extended periods.

Responsibilities

• Provide a warm, welcoming check‑in experience for guests.
• Handle guest inquiries, requests, and complaints efficiently.
• Process reservations and cancellations accurately.

Skills

Strong communication skills

Exceptional interpersonal skills

Ability to multitask

Strong attention to detail

Education

High School Diploma or equivalent

Tools

Hotel reservation systems (InforHMS, Alice)

Job description

Santa Monica Proper is seeking a Front Desk Host who will serve as the first point of contact for guests, ensuring a smooth and welcoming experience. You will be responsible for check-ins, check-outs, and addressing guest inquiries efficiently while maintaining high service standards.

The ideal candidate will have strong communication skills and a high school diploma, along with previous customer service experience being a plus. Join our team and contribute to creating memorable stays for our guests in beautiful Santa Monica.