Guest Experience Lead - Front Desk & Hospitality

Vista Host Hotels Management & Development; Sterling (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Vacation / Sick / Bereavement /Holiday

Health/Vision/Dental Insurance

Life / STD Insurance

401k

Employee Discounts (Brand Hotels &

Employee Assistance Program (EAP)

Growth opportunities

Job summary

Vista Host Management & Development Company seeks a Guest Service Representative at the Fairfield Inn & Suites Dulles Airport to handle front desk interactions, registrations, and guest inquiries with a friendly, outgoing attitude. You will process payments, assist guests with needs, and uphold hotel procedures to ensure smooth operations.

The role emphasizes exceptional customer service, clear communication, and a proactive approach to guest satisfaction in a fast-paced hotel environment.

Qualifications

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs. Ability to work independently and manage tasks without supervision.

Responsibilities

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals.
• Perform quality assurance (QA) requirements for the front office department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety.
• Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions.
• Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner.
• Provide information about the hotel, amenities, local dining, attractions, and travel directions.
• Accurately check out guests and communicate departures to housekeeping.
• Make, confirm, and cancel reservations via telephone, computer, and written communication.
• Answer and route internal and external phone calls in a friendly manner, following prescribed procedures.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Friendly personality

Job description

Vista Host Management & Development Company seeks a Guest Service Representative at the Fairfield Inn & Suites Dulles Airport to handle front desk interactions, registrations, and guest inquiries with a friendly, outgoing attitude. You will process payments, assist guests with needs, and uphold hotel procedures to ensure smooth operations.

The role emphasizes exceptional customer service, clear communication, and a proactive approach to guest satisfaction in a fast-paced hotel environment.