Guest Experience Lead - Front Desk (Flexible Schedule)

Hampton Inn Forrest City; Forrest City (AR); On-site; USD 16,531 - 20,664; Full time

Job summary

A local hospitality business in Forrest City seeks enthusiastic customer service representatives to provide exceptional service to hotel guests. The ideal candidates should have a positive attitude and are able to work a flexible schedule, including nights and weekends. Responsibilities include assisting with check-ins and check-outs, handling guest inquiries and complaints, and ensuring a pleasant experience for all guests. Hotel or customer service experience is a plus, but a friendly demeanor and strong communication skills are more important. Apply now to join our dedicated team!

Qualifications

• Enthusiastic and friendly demeanor is essential for positive guest interactions.
• Must have flexibility to work nights, weekends, and holidays.
• Prior experience in customer service is ideal.
• Experience in hotel operations is preferred.

Responsibilities

• Provide superior customer service to guests at all times.
• Assist guests with check-ins and check-outs.
• Handle guest inquiries related to hotel services and local attractions.

Skills

Customer service

Flexibility

Communication skills

Job description

A local hospitality business in Forrest City seeks enthusiastic customer service representatives to provide exceptional service to hotel guests. The ideal candidates should have a positive attitude and are able to work a flexible schedule, including nights and weekends. Responsibilities include assisting with check-ins and check-outs, handling guest inquiries and complaints, and ensuring a pleasant experience for all guests. Hotel or customer service experience is a plus, but a friendly demeanor and strong communication skills are more important. Apply now to join our dedicated team!