Guest Experience Lead - Front Desk & Evening Service

Quality Oil Co; Christiansburg (VA); Hybrid; USD 25,000 - 44,000; Full time

Job summary

Quality Hospitality in Christiansburg seeks a Guest Experience Manager to lead the front desk and guest services, ensuring memorable arrivals, stays, and departures. The role balances desk duties with leadership across shifts, coaching staff to sustain outstanding hospitality and service recovery.

The position requires strong communication, a hands-on leadership style, and the ability to adapt to evening and overnight coverage as needed.

Qualifications

• Prior supervisory experience is preferred.
• Strong hospitality background and guest-service orientation.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced hotel environment.
• Flexible to cover evening and shift variations.

Responsibilities

• Lead the Front Desk team and serve as a visible service leader during peak hours.
• Ensure guest arrival, stay, and departure experiences meet brand standards.
• Coach and mentor staff to deliver exceptional hospitality and service recovery.
• Monitor guest feedback and real-time service trends to drive improvements.
• Coordinate with housekeeping and other teams for seamless operations.

Skills

Guest service leadership

Front desk supervision

Communication skills

Team leadership

Hospitality experience

Attention to detail

Job description

Quality Hospitality in Christiansburg seeks a Guest Experience Manager to lead the front desk and guest services, ensuring memorable arrivals, stays, and departures. The role balances desk duties with leadership across shifts, coaching staff to sustain outstanding hospitality and service recovery.

The position requires strong communication, a hands-on leadership style, and the ability to adapt to evening and overnight coverage as needed.