Guest Experience Lead - Front Desk & Booking

Pathfinder Hospitality; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Birthday Pay

Community PTO/volunteer time

Health Insurance

IRA Match

Wellness program

Employee Development

Discounted hotel stays

Job summary

Pathfinder Hospitality in Austin, TX is seeking a Front Desk Associate for a full-time role that blends hospitality with frontline sales to convert inquiries into reservations and deliver Platinum Service from check-in to check-out.

The ideal candidate excels in relationship-building, communication, and multitasking. Spanish/English bilingual ability is a plus but not required. Compensation starts at $16 per hour with benefits including health insurance, PTO, IRA match, and more.

Qualifications

• Relationship-Building & Rapport
• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Deliver Platinum Service during every interaction.
• Identify and surface sales opportunities during daily guest interactions.
• Support smooth hotel operations through accurate, efficient service.

Skills

Relationship-Building

Communication

Bilingual Spanish/English

Multitasking

Job description

Pathfinder Hospitality in Austin, TX is seeking a Front Desk Associate for a full-time role that blends hospitality with frontline sales to convert inquiries into reservations and deliver Platinum Service from check-in to check-out.

The ideal candidate excels in relationship-building, communication, and multitasking. Spanish/English bilingual ability is a plus but not required. Compensation starts at $16 per hour with benefits including health insurance, PTO, IRA match, and more.