Guest Experience & Front Desk Specialist

Pathfinder Hospitality; Austin (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

PTO & Vacation

Birthday Pay

Community Involvement PTO

IRA Match

Mental Health Program

Employee Development

Discounted stays

Job summary

Pathfinder Hospitality in Austin, TX is seeking energetic team members to blend hospitality, frontline sales, and guest experience. You will turn inquiries into reservations by highlighting our unique value and delivering Platinum Service at every guest touchpoint.

We hire for attitude and potential, with Spanish/English bilinguals considered a plus. The role offers $16/hour with benefits and opportunities for growth in a fast-paced environment.

Qualifications

• Build relationships and rapport with guests.
• Strong communication and interpersonal skills.
• Spanish/English bilingual is a plus but not required.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our value and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Capture and pass along qualified leads from interactions at every touchpoint.
• Support smooth hotel operations through accurate, efficient service and maintain a clean, welcoming front-of-house area.

Skills

Relationship-building

Communication skills

Spanish-English bilingual

Problem-solving

Multitasking

Job description

Pathfinder Hospitality in Austin, TX is seeking energetic team members to blend hospitality, frontline sales, and guest experience. You will turn inquiries into reservations by highlighting our unique value and delivering Platinum Service at every guest touchpoint.

We hire for attitude and potential, with Spanish/English bilinguals considered a plus. The role offers $16/hour with benefits and opportunities for growth in a fast-paced environment.